Bests & Worsts Reviews from Amazon

I like the idea of adjustable weights, and wanted something that took less space than my individual dumbbells that I use with P90X. I thought that these were a good value based on the name and seller. However, I received the item in a pre-opened box, and there were some quality issues even before first use. I was initially worried about the item due to the fact that the box had obviously been opened. I didn't want to go through the hassle of a return, so I checked the box to ensure all the parts were in the box, and they were. When I completed building the stand and put the weights in the stand, I noticed that there was a screw on one of the weights that was loose and could not be tightened. In addition, the plastic that holds the adjustable weights in place (and are required for proper functioning) was very thin, and cracked. The quality of the plastic holder is very poor, and in my opinion, even if it was pristine out of the box, they will definitely cause problems after semi-regular use over the course of a few months. I am attempting to return the equipment to Amazon, and Brookstone has been very slow in responding, which is another negative. I would definitely not recommend the product to a friend, and would also caution others on Brookstone customer service based on two recent transactions. I will update if this changes. ***************************************** January 17th 2012 update: I ended up having to ship the product back to Brookstone. Brookstone credited the purchase, but the shipping was at my expense. I had to pay $129.00 for shipping back to Brookstone!!! Amazon rejected my A to Z Claim because they show the credit processed for the order by Brookstone, but do not have a way to address return shipping crediting. All-in-all a horrible experience, and a valuable lesson learned. I no longer trust the marketplace, and believe that Amazon should determine how to address these types of issues, because I am out $129 without a working product due to a defect beyond my control.