Bests & Worsts Reviews from Amazon

OK so I'll try to make a loooong story short(ish), and I promise you if you're considering buying this unit it's worth reading. My wife and I have owned 4 Dysons over about 15 years. 5 including this one. I have always respected and loved their ability with design. We bought this one July 9, and made the switch to a canister unit (other 4 were uprights). Registered for warranty upon receipt as I always did. Initial reactions - we loved it. Wand gets easily under furniture, it's easy to pull around, and suction is great. 5 stars all round, yay! Then after a week or so, we get to the issue: when you empty the canister and re-close the door at the bottom, there is a small, crappy, cheap, plastic clip holding the canister door shut (see first pic). If you don't finagle it closed carefully, then when you next remove the canister, the door pops open, and all the dust empties all over the vacuum unit and the floor. Other reviewers here have noted this. The clip is insubstantial and I have no faith at all that it would hold up over time. So... I try to be fair to the company that I respect, and I call them. 20 minutes on hold and eventually get a nice customer rep on the line. She tells me that: a) this is a known design flaw and b) they have designed a new door unit that solves the issue. I specifically verify that this is not a same unit replacement but a re-engineered, different part that solves the issue. She says she'll send me one for free. So... a win, right? Well no. So 2 weeks pass, and I get my package from Dyson, open it up, and receive a canister door that's about 1" too big in diameter (see the pic). I'm not mad... I call them again, another 20 minutes on hold and explain what's going on to another really nice person at Dyson. She tells me a) there is not a known design issue and b) there is no fix and all she can do is send me a whole new canister unit, which I tell her is no good because it's a design issue not a fault. So completely the opposite story. Now the issue is, that in the interim my return period with Amazon expired. I could have returned it back when I originally decided to trust Dyson to fix it. I always feel really let down when a company whose products I love changes direction and undermines the thing you respect about them (awesome design). So that's the deal, and the reason for the one star review. Hope it helps you avoid the problem's I have had.