Bests & Worsts Reviews from Amazon

Bought this lock for the auto-unlock feature. It does not unlock at all. I also bought the August connect to have it automatically unlock when I get home. I live where it rains almost everyday, all summer long. The auto unlock would have been nice, not fumbling with keys in the rain. Now I must sit in the car and fumble with the phone to unlock the door. The auto lock/lock feature does work with voice control via Amazon Alexa. Just will not auto unlock when you get home (as stated as one of the main features). You MUST get your phone out, open the app, tap on the lock then tap unlock. This works fine, but takes longer than just using your key. I have sent multiple feedback to August via the app and via e-mail letting them know that the unlock feature is not working. I have not heard anything from them nor has the unlock feature been fixed. So, for the feature I bought this lock for, not working and no response from August after multiple messages sent over the past two weeks. Because of this, I can only give this lock two stars. August, fix the unlock feature and get some C/S. 10/08/18 I have sent two more e-mails to August's non existing customer service. You guessed it, NO response. The August app has been updated a little. The August icon is now visible in the up left of my phone. It does show, home and away, BUT the auto unlock feature, still does NOT work. Hello August, this was one of your selling features and it still does NOT work. 01/22/2019 Update. I wish I could lower the star rating to ZERO stars. I have sent four or five more e-mails and several via the August App, still waiting on a real response and or a fix to get the auto-unlock feature to work. August does NOT return/answer e-mails at all. I have only received automated e-mail responses (e-mail states it is an automated response). August did push out another hardware update on 1/19/2019, it did not correct the auto-unlock feature. Over all, If you are looking for a lock that will automatically unlock when you get home, find another lock: 1) Main feature (auto-unlock) does NOT work. 2) NO customer service. 3) Takes longer to unlock door using app than it does using your key. 02/04/2019 Received feedback from August. The problem is that my phone connects to my car's Bluetooth and wifi when I get in it. Just like many other people who have smart phones and newer cars. If you disconnect the phone form the wifi and unpair it from the car's Bluetooth (meaning you cannot make hands free calls from your car) the August smart lock/connect with start auto-unlocking. With this done, the lock works, so it is only worth three(3) stars now. If you have a August connect, it is connected to your home's wifi and your phone can unlock the lock. Bluetooth is not needed. 07/17/2019 update: With the new app update, I wish I could this this lock a negative five(5) starts. No one a August must used their own products. What they have done, If you turn of any of the following: Wifi, GPS, Bluetooth or set your phone in airplane mode, the auto-unlock disconnects and MUST be reset up. It does not matter that you turn these sub-system back on, the August App disconnects the auto-unlock feature. Then the re-setup REQUIRES you to be home to get your GPS location, to access your wifi and to connect via Bluetooth to the lock. This is the dumbest thing I have every seen a developer do. Once the setting are made, the app should store the setting so that you can turn on/off sub-system to save battery or if nothing else for security of your phone (open wifi/Bluetooth connection). This firmly displays that NO one at August really uses these products in the REAL world. So my current option is not to waste you money on this over priced useless lock. It is dumb lock, NOT smart lock.