Bests & Worsts Reviews from Amazon

Received my Fire TV on the 9th. Prompt shipping by Amazon. Batteries included were dead (from reading many reviews before ordering, I'm not alone). Batteries were a minor inconvenience. Now, the major inconvenience. It would not / could not find or connect to my wi-fi network. When it searched for a network on the initial set-up, it found my neighbor's down the street - but not mine 12 feet away. Unplugged it and tried again. From that point on, it did not even give me network connection options on the screen. Just a blank screen except for the words "connect to a network". The remote would not let me do anything. After several attempts, called Amazon. Chris, there, was as helpful as he could be. I made it clear to him that I have a half dozen other devices (including 2 Kindle Fire's) that have no problems connecting. The conclusion is the unit is defective. Amazon is sending me another. Defects happen and I really hope the replacement has a better "nose" for sniffing out my network. Because of my call to Amazon, I found out there is a way to reset the Fire TV to factory settings (which, of course, in my situation - did not solve the problem). To reset: hold down the right directional area on the navigation button and the back arrow button at the same time - for 15 seconds. When I receive my replacement, I will update and hopefully be able to give this "puppy" 5 stars. UPDATE 4-13-14: Got the replacement in Friday. VERY disappointed. Sending it back. My 2 year old Xbox 360 streams Amazon Prime videos MUCH better than this "the latest thing" device.