Bests & Worsts Reviews from Amazon

I don't normally review things. And I have been a prime member since the very beginning of 2 day shipping prime. I have bought all the previous versions of the kindle. I've never had a problem. I was dying to love this. But I can't. The size is great. The weight is great. I love being able to switch between hands and the screen flips along with me. I love the Merlot cover and I had no problem with the battery life or charging for the two weeks I had this. However, the lighting was horrible. On the side of the buttons I had 10 cone shaped lights emitting from that side. No matter the screen brightness it would not go away. And the side with the lights was way darker than the other side. The darkness reached about an inch deep on the entire side. Being the kindle fan I am I grinned and bared it. But after two weeks I had enough. It drove me and my wife crazy. I have a voyage and she has a paperwhite. Both are great. So I called customer service. Usually Amazon has been amazing with their customer service. Not now. I talked to three people and not a single one listened. I was told to update the software, that would fix the light problem. Nope. I was told to restart the kindle and that would surely fix the light problem. Nope. One example of them not listening was When I explained the the lights looked like 10 cones I was told that was the wifi signal. I was told that SEVEN times all the while keeping calm and trying to explain it was indeed the lights and not the wifi signal on the top of the screen that was making the cone shapes appear. I recorded the conversations and if someone from Amazon would like to hear what your customers put up with I would gladly share it. I was told I could swap it for an advanced replacement. I asked if that was brand new. I was told at least eight times it was indeed an advanced replacement. I asked if it was refurbished. I was told it was an advanced replacement. I asked what an advanced replacement was and was told, it is an advanced replacement. Don't buy this unless it is local. The quality control on this thing is horrible and sadly so is the customer service.