Bests & Worsts Reviews from Amazon

The mounting screws for this unit are undersized cheap garbage and sheered off in the wall, yes we drilled a 5/32 pilot. The problem is we were putting it into a very expensive ship oap fireplace. When it sheared it twisted causing damage to the ship lap. To fix it we now have to have the fire place mantel and surround removed, all the trim, crown molding and fireplace tile replaced, then the shiplap from top to bottom replaced because of color match. This will easily approach $2000 because Amazon cheaper out with a $0.06 cent garbage potmetal bolt instead of $0.25 bolts. What's worth is all I got from Amazon was, sorry, please return the product to the store. Not even the slightest bit of how can we make this better, or keep the mount and go buy your own bolts but here is a refund. He'll give a customer some credit for something or offer to send someone to do the repair your garbage product cost. The last picture is the bolts from my Omni mount ... Those are real bolts, bolts you can trust to hold a TV and not snap of in your wall.