Bests & Worsts Reviews from Amazon

Unfortunately I did not have a good experience with this chainsaw or Dewalt. I followed directions including checking chain tightness before the first use. Within the first 10-15 cuts (battery was still reading fulling charged) the chain cut into the plastic cover between the chain and the motor. Lodged itself and warped the plastic so that it would catch if I tried it again. I assumed it was my fault and may not have tightened the chain enough. Ordered a replacement cover part from Dewalt. They failed to ship the part after 3 weeks. I contacted online support and was told they could not help and I had to contact the local shipping center directly. I contacted the Dewalt shipping center, they said they would look into it. Two days later and after I started a dispute with my credit card, they finally called and told me they could do nothing and had to contact online support. I completed the charge back on the credit card to refund the money for the part they couldn't ship or offer a refund on. So I ordered the part from a 3rd party online store and received it promptly. I installed the new plastic shield, re-read directions and set the chain tension correctly. Within 5 cuts the same thing happened and the chain cut through the plastic shield again and embedded in the plastic housing once again making the saw inoperable.