Bests & Worsts Reviews from Amazon

Unfortunately this product was inoperable when it arrived. After a few days, I tried turning it on again and it worked, but only for about 3 days. When it worked, it was wonderful. In particular, I enjoyed the wave sounds. Volume was adjustable and could go from low to high with a good range. I was impressed with such a small portable size producing such a full range of sound. I was looking forward to being able to take it with me when I travel, but alas, that will not be the case. Amazon customer service was very accommodating when I attempted to return the product and issued me a full refund, although to my surprise they told me to just dispose of the item rather than send it back. This gives me the impression that I am one of many experiencing this issue. Upon further investigation, I discovered the reviews noting counterfeit products from China, and much to my shock and dismay, indeed, my product has China imprinted on the bottom with none of the markers characteristic of the Marpac products (initialed and dated with USA declaration). I ordered the larger Dohm sound machine directly from Marpac and confirmed that there is indeed a USA marker, accompanied by initials and dating by quality assurance. I have had no issues with the Brand name product since purchase and will most likely re-purchase the portable version again through them in the future. I sincerely encourage Amazon to stop selling these counterfeit products as it discourages me from trusting that any of their products are legitimate.