Bests & Worsts Reviews from Amazon

First, I would like to thank Amazon Primes support for helping me, when Acer Support did not. I’ve experienced multiple issues with this monitor. 1- Extreme Overdrive does not work. All you need to know is, that the response times will go from 4MS to 8-10MS response time when this feature cannot be enabled, as stated before by another knowledgeable purchaser. This is not a total deal breaker, but it’s close. 2- Between 30 to 40 vertical lines would randomly appear on the monitor. The only way to get rid of them, was to unplug the monitor. 3- While watching movies online, Netflix etc., the monitor would flicker on and off. When I had the first issue with ghosting and blurring in games I contacted Acer Support. They were of no help whatsoever. I ended up going back to Amazon reviews to get the answer. I had the Acer Supervisor call, since Acer Tech Support was of no help, before I discovered what the issue was. I told him that I was willing to live with the defect, but if anything, else would arise, I wanting to be sure Acer would exchange or Refund the purchase price. He said there wouldn’t be a problem. A few days later, all the other issues surfaced, and I called Acer Support once again. I told them what issues I was having, and I wanted to return the monitor and for them to honor their agreement stated by the supervisor. They said the supervisor never stated the information, and Acer by policy does not refund or exchange their products, rarely, if ever. I’ve read the experiences a lot of dissatisfied customers, with the repair process. They would send the product into Acer, just to receive it back unrepaired or in worse condition. I was unwilling to go through the process, and end up with a monitor in the repair shop, added shipping costs, and eventually running out of a warrantee. If you doubt what I say, just Google customer Complaints Acer Products. In the end, it comes down to this. It’s your hard-earned money. This monitor is expensive, so one would expect a top-quality product, with excellent customer service. None of which I got from Acer. Amazon was kind enough to extend their 30day grace period, so I could return this monitor. I will be purchasing another monitor, but not an Acer brand. They’ve lost my business. Read the warrantee, and research the companies. Buyer Beware.