Bests & Worsts Reviews from Amazon

I got one of the first batches from the preorders on Brookstone about three weeks ago. Right out of the box, one of the motors wasn't working. Parrot, the company who makes these, insists on dealing with them for all repairs and returns, but they are so swamped that it took them a week befo they would even authorize a return. They also want the customer to pay for return shipping. That was two weeks ago that I sent it in to them and haven't heard anything. While the drone seems like a really cool device with lots of neat features, if you happen to get one that doesn't work out of the box, you're in for a long fight with a company that needs some training in customer service. Also, as of this writing, note that some of the advertised features, like geocaching and the automated flight path for making videos is not working yet.