1,100
people found this helpful, as of 2023
ranked #8,825 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Shark did not stand by their product
We just bought the Shark Apex and the thumb switch below the words ACCESS BRUSH ROLL was not attached to anything. When we looked at the back, one of the two tabs had broken off. The whole part must cost a nickel. We called SHARK and they said I'd have to BUY the whole roller for something like $89 and that was all they could do. UNBELIEVABLE
the product in question
Shark AZ1002 Apex Powered Lift-Away Upright Vacuum with DuoClean & Self-Cleaning Brushroll, Crevice Tool, Upholstery Tool & Pet Power Brush, for a Deep Clean on & Above Floors, Espresso
4.4★ · 11,123 ratings, as of 2023