Bests & Worsts Reviews from Amazon

I purchased my Orbi system 4 months ago. The setup was easy and my system was up and running in minutes. It worked like a charm between January and the end of May 2017. Then, all of a sudden, the Orbi began disconnecting from the Internet (it showed the "magenta ring of death" at the top of the device) and there was no way to recover from this issue. Nothing has worked, despite multiple attempts and workarounds, including factory-resetting the device (twice), changing ports, changing internet cables, etc. When I factory-reset it, it worked fine for about 3 hours, but then it went back to the same issue. It wasn't able to connect to the Internet (The Verizon router never stopped working). As several reviewers have already mentioned, this issue seems to be firmware-related, but Netgear hasn't had the decency of notifying its customers about this problem or how to resolve it. Why do they make us register the product if they can't at least give us a heads up about known problems with their product? However, that is not even the worst part. The biggest problem is NETGEAR's crummy technical support and return policies. Here's what you will be dealing with if your Orbi fails after 90 days. This from their website: 1. You must submit a valid claim to NETGEAR with an assigned RMA number (that you obtain by contacting technical support). HOWEVER, 2. With your Orbi purchase, you only get 90 day free basic phone support. You must pay for technical support if the problem occurs after 90 days of your new purchase, and 3. You must pay for the shipping costs for returning the defective product to NETGEAR So there you have it. A promising product with terrible technical support and warranty policies. Buy at your own risk.