Bests & Worsts Reviews from Amazon

DO NOT BUY THIS DVD SET RIGHT NOW...the first disc in the set WILL NOT play the entire pilot episode, and even Warner Bros admits it. Read on and you'll see who I talked too at Warner Bros about this !!! I'm a huge fan of The Flash. Thus, I pre-ordered the set back in December and got it on January 11th. Kudos to Amazon for being so quick about getting it to me. Disc # 1, at 1 hr and 31 minutes into the Pilot episode, has problems. It actually freezes and locks-up my Philips DVP-642 dvd player I got here about 2 months ago. The only disc that player has a had a problem with! I ran a check on the disc 1 of that set with one of Nero's tools (software for burning) and it says that the file "VTS_01_4.VOB" is bad and that 1.82% of the disc is unreadable. If you have disc 1 and Nero, you might want to run a "file scan" and "surface scan" too. I suspect that either the media used to create the sets is bad, or the duplication equipment to create the sets. In any case, on Sunday January 22nd at 10PM, I went online to www.amazon.com/returns there's a "Contact" link there, that says "Call Now". I figured for grins I'd click on it, and in about 2 seconds my phone rang. I explained the issue and within 2 days I had my 2nd set (bravo to Amazon cust. svc...wow!). Ultimately, I found that the 2nd set had the same exact error on the 1st disc. I fast forwarded to 1 hr 31 min on the disc, and it locks-up my Philips dvd player, gets the dvd drive spinning endlessly in a loop, requiring the dvd player be unpowered to stop that. I ran the Nero check again, file "VTS_01_4.VOB" on the disc comes back as "read error" and again, exactly 1.82% of the disc tests as "unreadable" with Nero. With 2 sets of this in a row bad, and the same error at the same exact spot, one can't blame Amazon. Thus I suspected Warner Bros. might have to recall this entire series, and/or fire the company responsible for creating the sets, as I believe there to be a major quality control issue that should've been caught, before this set hit retailers shelves. UPDATE: Every year for over 10 yrs I kept hoping this series would be released, and I've waited too long for this series to come out, to let stupid playback issues go unresolved. So I called some lame Warner Bros cust. svc. number in Tampa, FL (800-364-6928) and they didn't know what to do about this. Next, I called Warner Bros in CA. (1-818-954-6000) about the issues everyone here, including myself, has with the disks in this set. I was initially ignored, so I found a website with email addresses for all the big shots at Warner (CEO, Pres, VP's, etc). I emailed them all about the issue, pointed them to the reviews here on Amazon with complaints about dvd playback, included screenshots of my test results, and Sherri Bogard (Sherri.Bogard@warnerbros.com) who handles "Defective DVD" issues for "Warner Home Video" emailed me within (2) hours stating: "Warner Home Video is in the process of setting up a return program for this specific title (yes, we will be fixing the disc). Right now I do not have an estimated time frame, but as soon as I do, I will let you know". I think that's about as close too a subtle admission of "yep, it doesn't work, we screwed up, and QC should've caught it before it hit retailers shelves" as any of us can hope for ;-) You'd think WB would have some $8-$10/hr kid who sits in a room full of various dvd players in their offices, pops in discs one after another, and does nothing but look for playback/freezing issues on stuff like this, before its released. Or at least they have some kind of software or equipment to scan the disk. I now suspect they have neither, or they would've caught this. Hint to Warner Bros...have a room full of PC's with DVD burners in them, install Nero, and use the Nero tool called "CD Check". If WB had, they would've caught this! If you own this set and you're frustrated about the "bad media" WB allowed this to be burned too, you might want to email Sherri and put your name on what's likely to become a long list of people like myself, needing a replacement for at least Disc 1. In the meantime, I'm going to do software tests on "file" and "surface structure" of the other disks in this set.