Bests & Worsts Reviews from Amazon

I generally do not write reviews but my experience with Dell warranty and customer support was that bad and warrants a warning for others. As a qualifier, I work in the IT field and have two engineering degrees so I think I understand technology well enough to make an informed assessment. I bought the xps 15 for my wife to use based on the spec and overall design. She is also in the IT field and takes care of laptops very well. About six months in the laptop experience power issues at the connection to the laptop and would not charge. Bought new power supply to troubleshoot and still had issues. Spent a couple of hours on phone with tech support walking through their process while trying not to explode as they implied I was a total newbie and knows nothing about computers. Finally convinced them that it was not my fault that there is no power and the laptop will not boot. They finally agree to let me return it to depot for troubleshooting and repair. Once at the depot I got an email from them saying that the problem is not warranty although it is only about 6 months into a one year warranty. They claimed it was a damaged product rather than defect so it would cost me 200 dollars to replace the motherboard. I tried to tell them there is no sign of damage externally and we did not abused the product but they stood their ground and referred me to read the warranty on their website. So much for standing by their "premium" product. Product itself worked as well as others on the market but had some unique features that is hard to find so I gave it two stars to be fair. However I can not in good conscience recommend another Dell product for home or work based on how they handled this relatively easy fix. They want you to by the expensive insurance coverage which is about a 20% premium to the cost of the laptop now I understand why...poor quality and service warrants additional coverage. Buyers beware!