Bests & Worsts Reviews from Amazon

I have tried on multiple occasions over the last few years to buy Dragon Naturally Speaking but each time could not get past the idiots at Nuance customer service. I'm a grad student and most recently my question was: What is the difference between the $99 (list price) Premium Student/Teacher edition and the $169 Premium with Academic pricing? Seems like a reasonable question - both called "Premium", one labeled "Student/Teacher", one not labeled "Student/Teacher" but with academic pricing. So what's the difference? Believe it or not I could not get this question answered after calling three times and talking to three different "customer service" persons. No one actually knew the answer to the question but no one was willing to say "I don't know." But each one "pretended" to answer without actually giving any information. It was like talking to someone from outer space. On two of the occasions when I asked "What does that mean?" or "Can you explain that another way so I can understand it" they would start talking and hang up in mid-sentence to make it appear that the connection dropped accidentally. In previous years I have had similar problems - all ready to buy, cash in hand - and just couldn't allow myself to go through with the purchase after pitiful interactions with Nuance. I honestly have no idea how these guys stay in business. My advice? If you absolutely need this product, go ahead but understand that you are completely, absolutely, 100% on your own. DO NOT believe anything that Nuance customer service or techincal support tells you. They pretend; they lie; they will do anything they can to get you off the phone and get on to the next call (must be something to do with the way they are paid). There is no second tier or third tier support. They will NEVER transfer you to a supervisor no matter how nicely you ask. And they will "drop" your call if you seem to be a bother. This is the most negative Amazon review I have ever written and I'm sorry to even have to do it. But it needed to be said. UPDATE: Just after writing this review I got a phone call from Margo in Marketing at Nuance. It seems she was responding to an email that I had sent a week before asking the question mentioned above. She was great, appologized for the previous less-than-satisfactory problems that I had experienced, listened to everything I said, went over it all several times to insure that she understood the question, and then promised that she would dig into it and get back to me that afternoon. It's three days later and I still haven't heard from Margo. Are you aware that Windows XP, Vista, and 7 all have native speech recognition capability? That's how I intend to handle my application.