Bests & Worsts Reviews from Amazon

I just received the device a day ago, charged it as directed overnight ( they suggest 6 hours ). No blue light indicating that the battery was fully charged. The red light was still on indicating it was still charging. AFTER 24 hours. Ok, no problem. I hit the grey "test" button, the voice indicates " Battery good " Good after 24 hours? The voice then indicates" Cellular Connection Good". So far, so good, right? I place the device back into the flimsy cradle and the light is STILL red. Not blue when it is fully charged. I call the number on the tiny brochure in the packing material. Why? Because the blue light is NOT on and I DO NOT TRUST the device because of that. I call the 1-800#.I wait an annoying 15 minutes and speak with an impatient "customer service" operator who has NO cannot find my account for the almost 200.00 I spent on this device. She became frustrated with my questions about the light indicator, raised her voice and disagreed with everything I said about the red versus blue light stating " if the device recording works, the device is fine". I asked to speak with someone else. Her reply" I am the ONLY one here, so deal with ME" The device charging indicator is not working, the device , as a result, is not trustworthy. Advice? DO NOT BUY ! Unless I hear from a SUPERVISOR from FirstHelp, I am leaving this review !