Bests & Worsts Reviews from Amazon

I purchased a Chemex for my husband for Christmas. He loved it because coffee tasted smoother. Seven months into using it, it developed a hairline crack. I emailed Chemex about its warranty and was told they would only honor it if it was purchased directly from Chemex. Why in the world would anyone purchase it from a retailer then? So, disappointed about that so I will not be purchasing another especially if it doesn't even last a year.