Bests & Worsts Reviews from Amazon

I liked that the product is natural and have been using them for a while now, however, the last order I received the pods are not dissolving. I contacted Stone Works customer service dept. They told me there is not an issue, so I have posted a pic of the hard leftover pods. When you are left with a giant clump of undissolved pod, it is a waste of water with an end result of dirty clothes.