Bests & Worsts Reviews from Amazon

I'm on my second PIC and have had it a little over a month and the thermostat is messing up. hot, hot, burn then down, down, down sitting on a cold pan. I don't EVER want to talk to anyone there again. If I stand there and keep adjusting the heat I can get meal. Don't trust it for melting chocolate or making yogurt. My fried chicken sat in cold grease, till I turned it up, then down, then up. Buy a different brand. I have a commercial cooking background and know how to cook on induction. This is a bad product. My PIC over heated enough to separate the enamel from my dutch oven. They agreed to replace, then put a hold order on the replacement without notice to me. I called 5 times and it seems that notes are not accumulated in one area of the software they use, I had to go over the same thing every time. I finally got a "Shipped Out" phone call 24 days after the initial call. By then I was outraged and said so and wanted recompense for my dutch oven, time and inconvenience. I was offered an 11pc cooking set, which included a dutch oven for shipping only. I agreed and was charges $69.99. I know they inflate shipping, so when I verified I was NOT being charged for the set, I was reassured this was shipping ONLY (I know but that's them). My trust at this point is nil, so I go online...no such thing as an 11pc set. closest is a 10 pc Ultimate NO DUTCH OVEN, priced at $69.99 + $29.99 shipping. Now I start the call backs to get a supervisor, dropped calls, delays because the notes can't be found same old stuff. After 2 hours on the phone my satisfaction was the $69,99 order was cancelled. But to this day I do not have a replacement PIC and my burnt out $119 dutch oven is a doorstop. If you have the NuWave PIC, don't turn your back on it, it will over heat, or leave your food sitting cold. But it could burn more that just a pot as mine did. And don't expect NuWave "Main Office" to care. Induction cooking is great, there are other induction cook tops...no need to buy NuWave. I have filed a complaint with BBB and found that BBB has a Business rating. NuWave id not accredited by BBB and has an "F" rating. April 21....They did NOT reverse the credit Card on March 28 as promised, I found out when I got my bill. I called to replace defective PIC March 11th...got replacement on April 15th. My Credit card was reversed the $69.95 for the un-ordered cookware on April 17th...NONE of this would have worked in my favor but for "Reporting them to BBB" who handled the replacement of the PIC and my Credit Card reversal. I'm still out my burnt up $119 enamile Dutch Oven. I watch the new PIC like a hawk. Remember BBB gives this company an F grade.