Bests & Worsts Reviews from Amazon

I purchased this because of its claims to remove fluoride and chlorine from my family's drinking water. I received the pitcher in a timely manner, followed the instructions to flush the filter and I started to use the product as directed. The water was flowing through the filter just as fast as it was filling the reservoir. Right away, I suspected that the filter was not working properly because even the cheapest water filters impede the flow of water as they do their job filtering. The so-called filtered water still smelled like the chlorinated water that comes from my tap. So, as a D-licensed waste water technician, I pulled out my free-chlorine tester kit (not total chlorine, because there is a difference), and the filtered water tested the same as my tap water for free-chlorine. Which means the filter was not working whatsoever. So I e-mailed Aquagear to hopefully get a replacement filter. Was it a same-day response for customer service like they advertise on their paperwork? No. But I received an e-mail from a guy named Shane the next day informing me that he submitted my concerns to people that could help. From there, I waited for a week to hear a solution. Shane then contacted me with a bunch of "specs" defending the Aquagear filter pitcher, and offered to send me another filter. I said yes, and the filter was here the next day...so...in my mind, if the filter worked now as advertised, I would forgive any of this bad experience and waiting and give a 5 star review. The filter worked! It was impeding water, and the free-chlorine tested at ZERO! My family and I were so happy. I had great coffee with this filtered water every morning, and my kids liked it more than bottled water. Almost happily-ever-after. But... it only worked for a week. A filter that boasts a five month life, stopped working after one week after MINIMAL use. No more free-chlorine removal, and the filtered water smells and tastes no different from my tap water. This is not user-error. This is a sub-par non-working product. I e-mailed Shane from Aquagear again to notify him of how adamantly dissatisfied I was...yet it has been 5 days without a response. I am disgusted at this company. AND I WARN EVERYONE, DO NOT BUY THIS THING!!! It doesn't work and they can't make it right, nor do they desire to do so. All that's left for me is to return this filter pitcher and hopefully Amazon will get wise enough to remove this company from their seller's list. A report to the Better Business Bureau is also in the cards. Do not buy!