Bests & Worsts Reviews from Amazon

We bought the bed about a week ago. I assembled it--not too bad, although the bed railing numbers did not match those listed in the parts list or instructions. I realized that so long as you line up the two rails with stair attachments, it will work. The day after I put it together, my wife got in the bottom bunk and the slats collapsed--detached from the railing and exposed several sharp mounting screws. The mattress fell, but no one was hurt. The slats are too narrow--they will not reach from side to side and there is no reasonable way to install them that guarantees this won't happen. So I called Storkcraft to request new slats. I waited on hold for fifteen minutes, and finally got through to someone who spoke very difficult to understand English. She insisted that I needed to take a photo and send it to them. So I took two photos--one of the collapsed slats and the other of the splintered rail and sent them off. The e-mail bounced. Sent it again with only one attachment and got it through. I thought to myself--since I've taken the trouble of taking photos and all, why don't I file a report with the Consumer Product Safety Commission? So I did. And I thought I owed it to you fellow Amazon shoppers to let you know that the bed I bought and spent three hours putting together is not, in my estimation, safe.