Bests & Worsts Reviews from Amazon

Received my Traeger Pro 575 smoker today. Two day on Amazon Prime. That was the good part. Assembly was pretty straight forward. Loaded the pellets to ‘season’ the grill. No power! Went to FAQ and saw to remove control panel and check fuse. Guess what, no fuse. Called ‘Traeger’s Legendary Customer Service’, that’s how it’s written in the owners manual. Find I’m #1 in the que. 45 minutes later someone answers. After a Q&A he determines the power transformer that changes the 110 volt to 24 volt is bad and will need replacement. That’s when I find out that I will be the service department and the part will arrive in 5-7 business days. So, that means no smoked turkey for Thanksgiving. 2 days shipping to my door but 5-7 days for a defective part that I get to replace. Again, ‘Legendary Customer Service’? This is my second Traeger and luckily no problems with the first one. Don’t they power it up before they ship. I will be calling back tomorrow because if the defective part needs to be returned it is likely that I will have to pay the shipping. I think an Amazon return looks like a better choice.