Bests & Worsts Reviews from Amazon

I bought this projector for a specific event that was a couple weeks away. When it arrived, I set it up and used it 2 or 3 times and on the 4th time, it did not work. I called Epson technical support and warranty and they told me it was a bad lamp. This was really disappointing since it had about 5 hours on it total. I accepted their explanation and was told I would receive a replacement lamp within 2 weeks. So my event came and went and I had no projector. It was more than a month later and I still had not received it. I again called Epson customer service and was told it would be another two weeks since there is a "supply issue" with the lamp. So I waited another 2 weeks (6 weeks total) and it still has not arrived. I had to cancel 3 other events and gatherings. I AGAIN called Epson and I asked them to explain. They again offered that it was a "supply issue" that put the lamp on backorder. At that time, I asked Epson if they were currently selling this model and they said yes. I then requested a replacement and was told "that's not possible". I continued to plead my case, but the "customer relations" lady at Epson was completely unsympathetic and condescending. I left this review on the Epson product page for this projector and it only lasted one day before they took it down. Sneaky move Epson.