Bests & Worsts Reviews from Amazon

I didn’t want to have to write this review because I wanted so badly for this to be a great addition to our kitchen but after my experience with Bunn’s customer service I decided I’ll share: My husband loves coffee. He is picky about his coffee. He likes to make it himself but he had been making it from an older coffee pot and I wanted to surprise him with something he’d enjoy for our anniversary. So I did lots of research and came to the conclusion that with their special coffee temperature technology and good reviews both on amazon and online that this coffee maker would be the best. I bought it for what I would consider quite the price point for a coffee maker but then again, I am not like my husband and I trusted that Bunn would make him an awesome pot of coffee to his liking. Heres what happened. We ran the maker on day one. VERY strong plastic smell and taste. Ok, it’s new we’ll run some vinegar solution through a few times no big deal. Day 5- still extremely strong plastic smell and taste. I look online for answers. Some people say theyve also had this issue but to keep trying. At this point we have wasted a lot of coffee. Day 10. Getting ridiculous now so I decide to call customer service for BUNN. I get a woman who almost laughs at my concern and tells me that I may have to do this for a month for it to be right. And that I can call back after a month if it still tastes like plastic. The sad part is, we gave it a month. I dont know what we were thinking. The coffee maker is still awful and we couldnt return it and customer service is awful for BUNN telling us we cant get a new one since the plastic smell and taste always goes away. I dont want anything tasting or smelling like plastic near me. This stupid, cumbersome giant of a coffee maker is now in a box in our basement. I will never buy a BUNN coffee maker again