Bests & Worsts Reviews from Amazon

The video quality I was getting out of the YI 4K+ was so poor, I became desperate to get rid of it. Amazon had to take over the situation in order to refund my money since I was getting nowhere with YI Technology's customer support. Here's what happened: I don't live in the USA. Returning items for me is a logistics nightmare and it's also very expensive. So I do A LOT of research before buying anything on Amazon. 99% of the time I've had no issues. I bought the YI 4k+ after reading many reviews and watching several hours of video reviews and footage shot by ordinary people. Before buying a video camera, it's important to watch videos shot by "normal" people, since those are the type of results we are going to get out of a camera. Promo videos shot by professional cinematographers do not reflect the quality of video that the average consumer is going to get. I used to own a GoPro 4 and I never had a problem with it until an unfortunate accident destroyed it. I was going to get a new GoPro, but while researching cameras I noticed so much hype for this YI 4K+ camera, that it called my attention. So I did further research, fell victim to the hype and bought it. Right out of the box I noticed that the video from the YI 4K+ was very dark, grainy and the red color was oversaturated. My skin looked as if I had been under the sun all day long for 2 days straight! I always shoot video outdoors during daylight hours. I never had a problem with the GoPro, or the 2 Iphones and a Motorola phone I use to film my videos. So lighting was not the problem. I've been running a youtube channel for the past couple of years: youtube/CorcalTrees The channel is about Bonsai trees. Over a period of almost 2 years, by trial and error and tips given to me by my brother, who's a professional film maker, I have slowly learned about camera resolutions, frame rates, shutter speeds, white balance, exposure compensation, video editing, color correcting and other post production stuff. I am still very far from getting pro results but at least I know what to look for in a camera and how to tinker with the manual settings. So when the automatic settings from the YI 4K+ weren't producing acceptable results for me, I started trying the manual settings to see if I could find that sweet spot. This camera will allow you to tinker with the following image settings: Video resolution Frames per second Shutter speed White balance ISO Sharpness Field of view Fish eye lens correction Auto Low light compensation Each of these settings offers several different options to select from. The possible permutations of settings are endless. I spent 10 days trying out different combinations of settings in order to see if I could make this camera work for me. I was even willing to change my shooting schedule in order to accommodate this camera. NOTHING worked. All of the camera functions seemed to work fine. Battery life was OK. Quite good actually. I had no SD card problems since I bought the best and fastest brand name I could get. But the video quality was always poor. Dark, grainy and oversaturated reds. After all this trouble, I gave up and decided to contact tech support. The second part of this nightmare began. I wrote a detailed account of everything I had tried and attached screenshots of my results. It took tech support 4 days and 2 emails from me to respond. They didn't bother to carefully read my detailed email and probably thought I was just another customer who didn't bother to read the instructions manual. They basically sent me a canned response politely treating me like I was a child. I wrote a 3rd email to them with more screenshots, but the response was the same. They politely told me I didn't know what I was doing. You can read my emails and YI Technology's responses in the video review I uploaded with this written review. After being treated like a child for the second time I asked them for a refund. I was told that an arrangement for this would be made at a later point in time. I gave up on YI technology's customer service as well after this. I contacted Amazon and told them everything that had happened with this purchase and fortunately they took full responsibility. Amazon gave me a refund and even reimbursed me for the courier service to return the camera from my country back to the USA. I'm not just another youtuber attempting to get free stuff. I paid full price for this camera and what I got was a nightmare instead. YI Technology, if you want me to change the video review and this written review... Send me a working camera! I promise to make an honest review of the YI 4K+ I'll be waiting for your response...