148
people found this helpful, as of 2023
ranked #210,976 most helpful
out of 571,544,897 reviews
★★☆☆☆
Unresponsive Customer Support for inferior product line. Beware
I bought this for my husband for Christmas. Almost exactly a month later, none of the outside sensors worked. I brought it inside twice and it started working again. The first time we changed the batteries, switched the chanel and reset it, but did not work. After a week of sitting on the dining room table, it suddenly started working again. The second time it was inside for a couple of days before it started working again. I suspect it's because it gets wet, but that seems ridiculous. It is still under Accu-Rite warranty (not Amazon's which really should match), but apparently it is worth more than your life to try to get someone to answer the phone. And of course you can't send the thing back to them unless you have an RMA# which you can only get by talking to them. Before I bought this, I wish I had read the conversations on the accu-rite website in the Community Forum. The reason it gets a 2 star (not a zero) is due to the inside display, which is great. But if you have a weather station that won't work in wet weather - even though it is placed 15 feet from the inside unit and 15' off the ground with a direct site line - what good is it? I think Amazon should discontinue this product line and that might get someone's attention. Cause if you read the Community Forum on their site, you realize that this is a company with absolutely no regard for product quality or customer service. Apparently they think that having an Agent ending a conversation on line with "Enjoy your day!! is all it takes to make you feel better about the crap product you just bought.
February 2018 · Electronics · verified purchase