Bests & Worsts Reviews from Amazon

TO FOLLOW MY LETTER SENT TO WHITEFANG 09/12/2020 (I sent letter separately, twice, to confirm receipt) Dear Sir/Ms, I just opened my new White Fang XL Sun Shelter pop up purchased through Amazon order #ORDER # (was included in letter). While I'm hopeful that you can send the right tent this one is not what is advertised. I researched tents at length to find the largest tallest etc. Easthills, Coleman, Pacific Breese and more. Watched every video. Was hoping to make a nice video for you as I live on the beach (not much video out there for you). I purchased based on many factors and this part of your add, " The size is upgraded to 99"L x 55"W x 59"H for 2 adult & 2 kids at more affordable price. Our factory managers think no one else is doing what we are to ensure both low price & high quality." As to size and especially the HEIGHT, the tent I received is by no means these measurements. I also researched through your reviews and was pleased as to the wrapped size and weight etc. The last convincing purchase factor was I read many many reviews and what stood out the most for you was positive comments as to your customer service. Lets start with the ACTUAL measurements for what I received which are 91" L x 49" W x 55" H as measured to the exterior top of the ball when set up. The Highest interior measurement for the tent at the shade fold is 50" which is the very front of the tent. Overall the actual center interior height is 48". None of which is the, "upgraded to 99"L x 55"W x 59"H" indicated in your add. Not even close. In review that's 8" shorter in length, 6" shorter in width and 11" shorter on interior height! Let's be real here no purchaser is expecting your ADD to be highlighting the exterior dimensions of the tent. But you never even came close to your ADD's dimensions in exterior measurements either. Also the dimensions when packed that I researched in your questions and answers where incorrect as well, "Item Package Dimensions L x W x H 32 x 6 x 5 inches was the response. The actual dimensions are 37 X 8X 8 which is important to those traveling. I was most impressed in reading through your reviews with the amount of GREAT comments you received regarding customer service. I'm hoping to receive the same. Very disappointed that it looks like the correct size tent would now not arrive until October now but I do want the correct tent that I ordered, that is the measurements as indicated in your add. I know you are competing with Easthills Deluxe XL and I know you can do that and outshine them, provided it's the tent dimensions as advertised. Lastly there were two weird stickers on the bag for my tent it was clear this tent had at least been set up previously as one of the lengthwise poles was still in the base grommet. The tent did not appear to be factory wrapped. There are also some dirt and a small hole in the bag itself. It arrived Box very crushed as well. Again I hope we can get this corrected as I do like the tent overall. I do believe the material is quality as advertised in the 210 thread count. Love the color. I look forward to hearing back from you in a timely manner so I'm at the top of your list to receive the correct measurement tent! Best regards, (my name) ====================================== Update still no word from WhiteFang as to my letter. But tent no longer available in OCTOBER either. I will be returning my tent for full refund. 9/25/2020 Never a word from White Fang here are photos of what the advertised length/width/height SHOULD BE. I did the best I could for the height just me so on timer. If it looks like a lot it is, basically an 11" difference. It's sad to me that people are not measuring the tents they purchase and calling these companies to be honest and transparent. 10/20/2020. I Purchased an Easthills tent. Much better design good in wind easy setup and 100% as advertised as to size.