Bests & Worsts Reviews from Amazon

This story is incredible. Five stars over and over again. The reason for this bad review is the defective binding. I bought this book a few months ago and just started reading it last month. Ever since I opened the book, the pages have been falling and peeling out. I’ve been trying to tape the pages back in, but more and more fall out when I read. I spoke with a customer service agent who didn’t once apologize for the defective product, but rather asked if I was aware of the return date. When I said I wasn’t trying to return, but would merely like a replacement book, after making me wait, she said she would make an exception and send me a replacement. I’m grateful to be getting a replacement, but this isn’t the service I’m used to getting from Amazon. Amazon really needs to take a hard look at the suppliers for this book. Obviously there is some sort of quality control issue here.