Bests & Worsts Reviews from Amazon

I am willing to update this if and when I hear from someone, but I received slats where the wood was peeling and chipped (two of the photos show the damaged slats, and one of them shows the other set which is perfectly fine). I have emailed and called Classic Brands, and have not been able to reach anyone on the phone (and the one person who responded to me via email asked me for forms and pictures that I had already submitted.) The headboard is really nice, but I can't put the bed together...It's far too big for me to send the ENTIRE bed back, and I shouldn't have to, because I only need new slats.