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★☆☆☆☆
Froze during initial setup, turns off and on...
This review is for the Samsung UN32H6350 32-inch 1080p 120Hz Smart LED TV
Aesthetically, this television is beautiful. The moment I turned it on, I was fascinated by the vivid colors. Too bad I couldn't get through the initial setup phase...
During the initial setup of the TV, I was being guided through the steps. At step 7, the TV asks you for your zip code to identify local service providers. I tried to input the zip code, but the TV was not responding to the remote control. Moreover, I started noticing the TV was turning off and on by itself. I saw the TV was frozen at step 7, with a two arrow icon moving circularly. I tried turning off the TV, disconnecting the cable from the wall, then turning on again, but the TV image returned to step 7 with the loading icon still there, frozen.
I called Samsung's customer service and a representative simply suggested that I return the product, or get it exchanged. The representative informed me that recently hundreds, or thousands of callers had the same issues with this model. He mentioned that Samsung should be recalling the TV's because of these consistent defects.
This was my first Samsung TV that I was really looking forward to, and it sucks that my first impression left me rather disappointed. I hope this review can help fellow shoppers. Right now, as of May and June 2014, their newer models might have defects, so BEWARE.
May 2014 · Electronics · verified purchase