Bests & Worsts Reviews from Amazon

If I could, I would Marie Kondo this specific product off Amazon. It 100% does not bring me joy. This was a Christmas gift for my husband. He has a very busy job at a school and is unable to make it to a microwave to have his lunch, and so being able to plug this baby in at his desk and have his lunch warm up slowly was perfect. This product worked impeccably for three days. On the fourth day, it warmed up some soup in the morning just fine, but when my husband went to eat his warm lunch that he’d been so looking forward to...it was cold. The whole unit was cold. It had apparently spontaneously stopped working. We tried plugging it in at home, too, and it no longer heats up. I am hugely disappointed. I usually do my research on products and this had such great reviews! Some people use it every day at work! I wanted my husband to be one of those people! For it to crap out after four days really blows. We tried to contact Crock Pot’s customer service to see if there is anything we can do on our end to fix it (though I’m not sure now, there are no controls on it) or to see if they could offer us another one, but the line automatically disconnected before we could talk to someone. Way to go customer service. So now we are left with a useless product and my husband has to eat cold lunches. He’ll live, but it really is a bummer to spend money on a gift for it just to stop doing what it was promised to do. Don’t buy this. You’ll be disappointed.