Bests & Worsts Reviews from Amazon

I ordered this vacuum in May, 2013. When I received it, I absolutely loved it. It was so easy to use and so lightweight. The suction was very powerful which I needed with two pomeranians. It was so powerful that I had to clean the brush roll after vacuuming half of the house. I didn't mind. I truly felt that I found the perfect vacuum!!! In November, 6 months later, the brush roll stopped working. I pulled out the manual and I tried to reset it with the "reset" button. It still would not work. I took the bottom panel off to check the belt and it was in good shape. I was at a loss. So disappointed, but I wanted to give Hoover a chance to make this right. So, I called their customer service. Couldn't get anyone on the phone as it was busy. So, I sent an email. I provided the serial number, manufacture code, and model number. I got an email back today. It said that my model was a redesign and the reset button was removed. They instructed how to reset the brush roll which I tried but it still did not work. I am so disappointed. I feel like I got a refurbished model without knowing it. And it wasn't even operating properly!! I have never posted a review before but I felt like this experience warranted it. I probably got a bad refurbished model. I always count on reviews on Amazon and it sounds like alot of people have had a good experience. I did not. This experience will make me more cautious.