130
people found this helpful, as of 2023
ranked #223,606 most helpful
out of 571,544,897 reviews
★☆☆☆☆
extremely unhappy
I purchase the bed back in December and waited for over a month since it was backordered. After finally receving it I thought the reviews I read were worthy, it looked like a great product. Then I tried to use it. Right next to the pump there was a small tear. I patched it and filled it up. It felt great to lay on. The next four days the unit continued to leak from another area that I couldn't find. When I called to return, customer service was very helpful. However, after receiving the replacement last week, things got worse. First, the unit is completely different than what I originally ordered. When I called, Wenzel said that this bed (which is still listed on Amazon) was no longer available and they sent me a Wenzel bed with the L.L.Bean label. This unit has a rechargeable battery which, it states in the instructions, needs to be charged every month whether I am using it or not. THIS IS NOT WHAT I ORDERED,OR WANT. I don't want to be worried if they unit is charged or not, and it is not designed to be inflated just by the plug in transformer. Now when I did plug the unit in to charge the battery, the transformer overheated after a couple hours and would not work again. When I called this morning to Wenzel they stated they did not know what type of bed they would be replacing this one with because there product line is changing again. Three months, two garbage cans filled with airbeds and one customer who relied on a bunch of good reviews for this product who now doesn't know who to believe when researching a product.
March 2010 · Home and Kitchen · verified purchase