Bests & Worsts Reviews from Amazon

I ordered a $1500 gift card for a friend. That was two weeks ago. The order went in quite easily but then it was flagged "Not yet sent" for two days. Then I found I could not even log into my account to see the order. Then I received an email telling me that Amazon could not "verify my billing address". They wanted a fax number for my bank or a faxed copy of my last credit card statement. I called my bank but they would not give out a fax number or even an email address. So I faxed a credit card statement. For a day I heard nothing, so I used Live Chat to talk to an Amazon person "Amina". She couldn't help me but transfered me "Richard" who supposedly could, but Richard turned out to be "usernames and passwords" only. He transfered me to "Malachi" (in North Dakota) who couldn't help me either but suggested I wait a few days to see what happened. The next day I got an email from Amazon saying that my order had been canceled but my account re-enabled. I logged in and there was literally no sign that I had ever placed an order. So I put in another order for a $1500 gift card for the friend. The order was flagged "Not yet sent" for a day or so. Then my account was disabled again, then I got an email asking me to fax my most recent credit card statement AGAIN! I did that AGAIN and this time I got an email acknowledgment. Then a day later I got an email saying someone would call me later in the day. No-one called me that day. But the next day someone did call me. I don't know what he said since he couldn't speak English but I picked out the words "Amazon" and "gift card" so I said "Yes, yes, yes" down the phone a lot - and guess what? My account was enabled and my friend had got his gift card. Only ten days late! There is nothing wrong with the gift card as such, but Amazon's customer service is diabolical.