Bests & Worsts Reviews from Amazon

Let’s be clear: this is the best string trimmer I have ever used: No mixing oil... I don’t understand why 2 strokes trimmers are still a thing. It’s costly, wasteful, and requires separate fuel supplies to be kept. Even better than a 4 stroke, the Dewalt flexvolt string trimmer requires neither oil nor gas. There’s no idling engine, the Dewalt flexvolt trimmer only makes noise when you’re using it and it makes less running noise than gas models. It is extremely power and doesn’t get bogged down. No pull start. Once the Mbte starts to get to small engines and they require several pulls to start, it’s a miserable thing. No hokey drill starters either, just pull the trigger on the Dewalt and it spins. No compromises. The dewalt flexvolt string trimmer lasts a long time on a charge. It’s light, well balanced, powerful, and competitively priced against 4 stroke models and other cordless models. There is a little to be desired. A larger deflector is needed. You will get completely covered head to toe in debris using it. Also it’s motor in head design makes future attachments impossible, although string trimmer attachments are almost always obsurdly overpriced and wonky. So why one star? The battery dies. I’m told they’re dropping like flies. When mine went, it claimed a full charge in all my dewalt chargers but it was discharged. No big deal right? There’s a generous 3 year warranty. Dewalt, however, hates their customers and would like to discourage you from claiming a warranty. They will make you jump through absurd hoops... they really are obnoxious. I called dewalt about the battery and they said that it had to be replaced at a service center; that it can’t be cross shipped. Annoying, but probably quicker. Next annoyance: the closest service center is 45 miles from me. Sounds like a Saturday trip... The service centers are closed on Saturday. Also they’re closed on Sunday... also they close at 5pm during the week. They do this because they hate their customers, the overwhelming majority of whom work for a living. So I used some sick time and left work early to make it to the service center. The employee was nice and knowledgeable. She quickly diagnosed my battery as completely dead. Again the $209 3/9amp 20/60v battery was completely dead... after 11 months, only 3 of which it was used... even then biweekly for about an hour at a time... always charged to full and then removed and stored in a cool dry room. Clarifying: there was 6 cycles on this battery last summer and maybe 2 this summer. 8 cycles, never left discharged, never run down to empty, never abused. Fine: it’s a defective battery. There’s a slight inconvenience swapping it out. There is, again, a three year warranty. There’s more: the dewalt service centers do not have this battery because of excessive problems with it. So one would have to be shipped out... so there was absolutely no point going to the service center. So after dewalt sends me through these hoops they will ship me out a battery in what? 2 days? 3 days? 5 days? No. 8 weeks. That’s no joke. They took my battery and I can expect a replacement, which may last another 8 cycles, in 2 months... it’s the end of July... so I can trim my weeds again in October? No offer to buy back their defective product, no offer to swap it with 2 6 amp batteries or their new 12 amp. 8 weeks. 8 summer weeks with no string trimmer. That’s acceptable for dewalt. They’re proud of their customer service and I’m important to them. Perhaps I should buy a second failure of a battery for $209, in stock oddly at my local hardware stores but dewalt can’t get their hands on one for 8 weeks. 8 weeks.