Bests & Worsts Reviews from Amazon

TLDR: This is a cheap product and chemex will provide exactly zero customer service if you buy your product here. I could not more highly recommend buying one of the 40 knockoff products that cost half as much, will work exactly as well, and have comparable customer service. I purchased this coffee maker just one week ago to replace a chemex 6 cup brewer that I had previously owned for 2 years. After making my fourth cup of coffee, I went to rinse the coffeemaker but accidentally tapped the faucet with top of the coffeemaker. This was a tap. Not a bump or bang. A large triangular section cleanly popped right out of the top of the chemex coffeemaker. The coffeemaker did not shatter. There were no cracks or splinters of glass. Just one large piece that popped right out with no resistance. I was very disappointed, but figuring I had the product less than a week, I reached out to amazon. Amazon told me that they were just a middle man and directed me to the chemex storefront. I sent them a customer service ticket and was promptly informed that amazon sold me the product and they would do nothing to help. I opened another ticket following up and informing them that amazon had directed me to them. They sent back the equivalent of a shrug emoji and closed the ticket. I implore you to spend your hard earned money with another company.