Bests & Worsts Reviews from Amazon

Update 07-11-12 I have two of these cat flaps and they have been good up until now. Minus one more star because I have had raccoon problems for a few weeks now. I think they are using their claws at the edge of the flap and pulling the flap towards them. They get in very quickly so it must be very easy for them once they have figured out how to do it. No solution except to lock the flap every night. If Sureflap had used tighter clearances around the flap they might not be able to get their claws into the crevice. I'm considering building up the edge of the door with epoxy putty to make the crevice too small for their claws. --------------------------------------------------------------- Worked well for 3 months then suddenly stopped functioning. Changed batteries - Didn't fix problem. Tried "Factory reset" by holding down button for over 10 seconds but even the reset function wouldn't work. Manual says there is a "two year guarantee" but there is no contact information in the manual. I couldn't find a phone number on their website either. I had to call Amazon to get a phone number. 1. Called SureFlap and couldn't speak to a technical person. I was told they would call back within 24 hours. They never called. 2. Called again and was told they would call back before the end of the day. They never called. 3. Called again and they said that it sounds like the unit will need to be replaced but she has to refer the case to "corporate" in order to do that. Of course they said they would call back and they never did. Why does "corporate" need to get involved in a simple product replacement anyhow? 4. Called again and was told to call a different number for customer service! At that number a recording tells me to leave phone number and I will get a call back. Of course there was no call back. 5. Repeated #4 above. Finally I called Amazon and explained that I was getting the run-around by SureFlap. She said (In good American English for a change.) that she can do the exchange for me since it was a product fulfilled by Amazon. The new one works fine and Amazon even provided a shipping label for the defective one. I would never buy another product from SureFlap if it wasn't for Amazon! Update 06-26-11: The replacement cat flap works very well and I noticed that the sharp clicking sound made when the microchip activates the latch has been made noticeable quieter. The sound tended to make the cats shy away from using the flap. Update 09-20-11: Just bought and installed a 2nd SureFlap Microchip Cat Flap. Installation in my very old doors is a lot of work but it is working good. I never would have bought another if it were not for Amazon because SureFlap customer service was so bad when the 1st one stopped working. What's wrong with these corporations? Don't they know that good customer service leads to more customers and profit?