Bests & Worsts Reviews from Amazon

I used these binoculars for birding for nearly three years and enjoyed their clear vision and light weight. I even recommended them to friends. I always stored them with lens caps on and in their case. Then one day this spring, I picked them up and heard rattling. An interior lens and seal had come loose. I checked Celestron's warranty and they offer a lifetime warranty on all optics so I tried to call customer service and couldn't get through. Instead, I submitted an online ticket in June. They responded by email WEEKS later with instructions to mail them back to Celestron with a check for $14. I mailed them immediately and then didn't hear back until September. They finally responded to say they were back-ordered with no timeline for when I'd receive my replacement binoculars, which seems odd since they are in stock here on Amazon. Bad customer service and a less than durable product. I won't be buying from Celestron again.