Bests & Worsts Reviews from Amazon

I must admit that I was excited about the prospect of a "free" internet connection. I am a very light user and thought this would be perfect for me. However here is what I discovered after 6 months of use. Here is San Francisco the coverage was just plain terrible. Even though it showed I was in the useable areas, I found that most of the places I went I just couldn't get a connection. Also I thought the battery life, and especially stand by life was just terrible. A fully charged device if you didn't use it for a few days would be totally dead. I can't tell you how many times I would go out and grab my photon only to find it was dead and needed to be recharged. Also I discovered that the "deposit" was not really that, and if you kept the device for more then a year, you would forfeit your $99 deposit. The kicker for me came with the introduction of their new gizmo which is supposed to give much better reception (and faster) then the photon. The new device will sell for 39.95. I thought I would give it a try before I gave up on the service. What I found out is that if I swap my photon for the new device, I will lose my 99 deposit. In other words they want to charge me, an existing customer 99 bucks for what they are charging new customers 39.95. I found this unacceptable. I am now returning my photon and just giving up on these guys. I guess if you are in an area that gets good reception it could offer a value. In San Francisco I found it not even to be worth the price, and since the price is free I guess that tells you how I feel about it. Also their customer service is basically by email, and its just too much of a pain. I gave up.