Bests & Worsts Reviews from Amazon

Due to Covid Restrictions our YMCA needed to follow strict guidelines on programs. For Swim Lessons, everything we are ordering has to follow the 6 standard colors of the rainbow, to make sure that kids had color coded equipment. I found the SwimWays box of 35 and the three pictures showed 5 distinct rainbow colors! All three pictures showed the exact same 5 colors and they were exactly what I was looking for. The only thing missing was Orange, which I could find another company that sold only Orange! Great ! EXACTLY WHAT I NEED. I looked at the description and I Quote " VIBRANT COLORS: The 35 noodles comes in an assortment of colors, including red, blue, green, purple, and yellow." EXCELLENT! Verbally confirming that the 3 pictures that showed the rainbow noodles matched the 5 colors. I ordered 6 cases to distribute amongst the 13 branches about to launch swim lessons. When the order arrived we noticed the product number on the box didn't match the product description on Amazon. We opened the box to find: Maroon Bleached Red Poop Brown Three Mustard Yellow 3 different shades of green Purple An entire box of Orange ( not described in the picture or description) Not a single blue noodle. One of the boxes only had 29 noodles. :-/ I spoke with customer service and Amazon was able to get me a representative from Swim Way. Their answer to me was " There is no guarantee on colors, as the description say the word variety." I explained in detail why this was so important for Covid Restrictions and how the THREE pictures matches the description box. I also pointed out the two product numbers didn't match. His answer to me was, I'm sorry there is nothing we can do to help, and he HUNG UP THE PHONE! Even the Amazon agent on the line with me was shocked. The Amazon team did everything they could to help me, but all they could do was refund me the 1 box missing 35 noodles and told me to keep the noodles in Amazon's effort to apologize for the way Swim Ways handled this. As much as I would have loved to just send them all back, we needed SOMETHING new for lessons. So we drove all over to switch out random noodles for branches who might have random colors in storage to limp along. As a massive Aquatics Organization who has a lot of buying power, I will never recommend Swim Ways the company again for products to our 100,000 members or our 29 bodies of water.