Bests & Worsts Reviews from Amazon

I'll start with the good things first: Out of the box, this dyson worked great, just like in all the videos and reviews I watched before shelling out half a grand for a vaccum cleaner. The first vaccuming yielded an insane amount of dirt, dust, and hair that was probably left for years by my old vaccum. While the first use had me charge the thing 3 tiimes and empty the bin over ten, I drew it up to be due to my previous vaccum leaving so much. The next few uses (probably once a week) led to fewer bin empties and I was usually able to get my 3 bedroom house done on 1-2 charges. I was pretty happy with it the first month or so. Also it is very nice for getting spider webs in high corners/cieling. PLUS it looks like a space bazooka and sounds like whatever that is too when you pull the trigger. Around the 2 month mark the problems started. First I noticed the dust bin release mechanism getting a bit sticky, and I would have to try it a few times to open. Then I began to get my weekly routine done in a minimum of 2 full charges. I noticed the mechanism where the stick attaches to the main vac was beginning to become wobbly. I wanted to buy this vaccum to get rid of the pain of plugging and unplugging constantly, and not having to lug something heavy up the stairs. You do get this, but here is the trade off: The battery loses capacity over time (for me noticeable after a month) so you will then have to cut vaccuming short and leave it plugged in for 3 hours a go. It is very lightweight, however you need different attachments. I purchased the Absolute which came with the soft hardwood cleaner head. This works great for dust and dirt on hard floor, but doesnt work very well on carpet at all. It also wont pick up anything that is larger than a big grain of rice. Little pebbles, piece of a dead leaf in your entranceway on hardwood? you'll need to go over it with the regular cleaner head first...which unless you run on max power setting doesn't pick up the fine dirt and dust from hard surfaces unless you go over it several times. By the way, I use my dyson on the middle setting, as the max will run through the battery in 5 minutes. I also need the corner attachment for getting the dust in corners. So 3 attachments. I end up making 2 trips up and downstairs every time as I have to carry all these attachments with me at the same time. If you don't have a trash in every room, or do not want to get dust everywhere when you empty the bin constantly, you will make more trips. Another note - I used this at my families house once, where there is a long haired dog that sheds frequently. Hair always gets stuck in any vaccum cleaner head you cannot do much about that but pull it out every so often. However with the dyson this hair would build up and clog the angle-arm mechanism between the cleaner head and where it attaches to the bottom of the stick, rendering the vaccum useless. You cannot get your fingers in there. You have to use a fork or piece of wire and a few minutes of your time to fish this out. This would happen at least twice per room in there house to the point where my attempt to show them my cool new dyson left me in shame and embarassment. SO there are many problems obviously. Some are just trade-offs for having a lightweight, cordless vaccum. But as I continued to use this, the design flaws become more and more prevalent, and they are on Dyson. I would say my biggest issue now is the dust bin. I still have to empty it about 5-6 times per house cleaning. It is very small. On amazon it says the bin size is 77 L, which is obviously an error. They probably mean 0.77 L as this isnt close to being bigger than a 2 L of soda. But who knows, Dyson did reinvent the vacuum and hand dryer, so why not the Liter! Back to the dust bin - it used to open smoothly, now you have to push very hard on the lever to get it to slide down. Even after that, the lid on the bin almost never opens. When it does, the entire dustbin usually comes off, falling into your trashcan or bag on top of the dirt and dust causing a bunch of it to fly up in your face, in your nose and eyes, and eventually settling back down to the floor, so you can use your Dyson to pick it up again. I hate it. It is a terrible design flaw. This thing sucks, in the bad-sucky way. So anyway my last complaint is about the return policy. I tried to call about 45 days in to return this waste of money to dyson. It states on their website that for the V10 models there is a 90 day money back guarantee return policy. I was informed that as I bought this from Amazon, that that policy didn't apply. My issues were told to be taken up with Amazon. So ok, I didn't dive into the fine print which I should have. On the amazon page for this item (listed btw as "sold by: DYSON" as the vendor) the description is obviously designed by Dyson which includes links to their website, which states the return policy on the V10. It is very misleading but when you talk to Dyson directly, they won't acknowledge it. I even asked if I could trade it in for a cheaper plug in Dyson vacuum. Nope. SO i tried Amazon but their return policy is 30 days, which I was past. Seriously, Dyson? You craft yourselves as these cutting edge renegades of cleanliness and sanitation, but YOU WON'T STAND BY YOUR PRODUCT because it was shipped to an Amazon warehouse in between yourselves and I? Unless you make "custom" versions of your product specifically for Amazon, I don't get it. There are tons of good reviews over this vacuum. If I made mine in the first few weeks, it too would be 4-5 stars. I would find it hard to believe that almost all these good reviews weren't made in the first month or so. I would love to see some of these people do some 6 month and 1 year updates on their reviews. This being an almost $600 vacuum when I bought it in November, I have to give one star. I am thoroughly dissatisfied with the product and purchase.