Bests & Worsts Reviews from Amazon

Quit Printing, Warranty Not Honored, and Time Consuming "Trouble Shooting" demands from Brother.‎ Although this printer came with a year's warranty,9 months after purchase the printer "woke-up" and started ‎grinding as if trying to print something totally on it's own, and not in response to any command from me. I just ‎happened to hear the grinding from another part of the house, and at first I had no idea what was making the ‎grinding noise. When I got to the printer, it had an error message that said "Unable to Initiate 50‎." I called the ‎Brother Support line (1-877-276-8437) and asked if they'd been hacked since my printer was obviously ‎responding to an external command. "Ronny," the on-call technician, said they had not been hacked. I asked if ‎they'd updated their software recently, and he said they hadn't. Ronny's own theory was that I had a paper jam ‎inside the machine (even though it had worked fine on my last print job.) So he insisted I walk through all the ‎steps required by their paper-jam "Trouble Shooting" script...in spite of those steps being completed unrelated ‎to what happened. I'm almost 73 years old and Ronny kept asking me to do things that required me to crawl ‎around on the floor plugging and unplugging the printer, lifting the printer and turning it around to access the ‎‎"paper jam" area, turning the printer off and on...and after none of that worked, he finally gave up on his "paper ‎jam" theory and started a new script which finally stopped the grinding and got rid of the error message. He ‎also had me print a test page to make sure it was working, and it did! The next morning my husband underwent ‎an emergency operation and hospitalization in a city a 2 hour drive from us. I stayed with him at the hospital ‎and didn't have access to printer until we returned home, at which time the printer sounded okay but only spit ‎out completely blank pages. I went through its settings, checked the driver, checked the ink supply, and ‎checked my print preference settings...and all appeared normal. Even though all of my cartridges were almost ‎full...I replaced all of them with brand new cartridges, but it still only spit out blank pages. I called the Brother ‎support team back the next day (8 days after my initial call to them) and was told by "J.C." that I would need to ‎repeat all the troubleshooting steps I had undergone with Ronny, because my call-back was not within a 7 day ‎time frame!! I told JC that I had trouble shot all the paper-jam steps with his predecessor, Ronny, and that since ‎the printer had no trouble spitting out paper (albeit blank sheets), I was unwilling to repeat these futile and time-‎consuming steps. I told him my printer was still within warranty and I wanted it repaired or replaced. He said ‎he couldn't do that so I asked to speak to his supervisor ("Sykana") who told me the exact same thing. I asked ‎to speak to his supervisor whom he told me was off-site and not available to customers. So I consider all this to ‎be roughly a $100 lesson in the worthlessness of their warranty and concern about customer satisfaction.‎