Bests & Worsts Reviews from Amazon

I used this crockpot sparingly for about 9 months and was overall happy with its performance. One day I plugged it in and though all the lights were on and it looked like it was working it just wouldn't heat up. There is a 1-yr warranty on the device, so I called Hamilton Beach to put in a request for warranty replacement and that was when the run-around began! I ultimately called and/or emailed at least 8 times and got different information almost every time. I was finally told that they had all they needed and a new unit would be shipped to me. After a couple of weeks with nothing showing up, I called back and it turns out that they were waiting on me to make a payment for shipping of the new unit. While I generally think it is lame that I am responsible for shipping when the faulty unit was still under warranty, I was more upset that no one had bothered to contact me to let me know that they in fact still needed something from me. I told Hamilton Beach that I would be posting negative reviews on Amazon, etc and after a few weeks with no response, here I am. I have my new unit and I am hopeful it will last longer than the first one, but I am not planning on buying future Hamilton Beach products.