155
people found this helpful, as of 2023
ranked #207,180 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Nice phone but poor quality parts
I ordered this phone in february and I really loved it until a few days ago. I was cleaning something off the back of the phone and the glass just cracked. This phone is great but to be honest I felt like I was lied to by BLU, I have a hard time believing that the "Gorilla" glass on my phone would have broken so easily. What is more frustrating is that I contacted BLU about this and they responded by telling me that it was my fault the glass wasn't strong and that It would cost around $130 to replace. This phone was working very well for me but now I am just disappointed and frustrated with the lack of any real response on the part of BLU. Think very carefully before purchasing this phone, be ready for the build quality to be extremely light duty.
UPDATE 4/29/15
I received another email from BLU a few days after I initially posted this review and it stated that my repair cost would actually only be $25 to repair that back glass panel. I thought that was reasonable so I sent them my phone, they have had my phone since the 6th of April and they have not emailed me or called me with a single update and when I call I am told my phone is being diagnosed. So after 4 weeks they still have my phone and I am no closer to getting it back. This has been the most frustrating customer service experience I have ever had, I have begun to call them everyday until this problem is taken care of. Be aware their customer service is lackluster to say the least.
March 2015 · Cell Phones and Accessories · verified purchase