Bests & Worsts Reviews from Amazon

I know one can get a "lemon" sometimes, but how Seagate's customer service dealt with the matter left me discouraged. Seagate states they provide a 2 year warranty, but let me share with you my experience in dealing with the dead drive covered by support/warranty ... The product was purchased about 90 days ago, but was not used for several weeks; and thereafter, usage was light (for example, Time Machine backups for a couple laptops). Then after about 2 months of use it died last week. I attempted to locate another adapter to confirm that the adaptor was not the issue, but was unable to locate the unique one that comes with this unit (Seagate power supply: 12V 3A / barrel outside 5.5mm inside 2.5mm center positive). Therefore, I contacted customer service regarding the matter and they asked me to purchase one to test their drive. Yes, they wouldn't send me a replacement adaptor to test their product, but rather wanted me to purchase one. So with that support interaction, I elected to return the unit under their product warranty coverage. That is when I was informed that they only warranty the product and DO NOT cover sending the product back to them to replace. And BTW, their warranty replacement unit will be a refurbished unit, not a new one ... another surprise in warranty coverage. Today I mailed the drive to Seagate, and my wallet is another $20+ dollars lighter ... YIKES. Therefore, due to the experience of the unit's life (60 days with light usage) and Seagate's support/warranty, I have to rate this product a ZERO!