Bests & Worsts Reviews from Amazon

I have had this unit for a year and two months and it started out good but ultimately failed. Out of the box the unit is cheaply made and feels it. The unit starts out operating very quiet. And the 1,100 watts makes warming up water a breeze. The app is pretty easy to use. However, 6 months in the unit started to fall apart. It made a little noise during use and ultimately I needed to cal in warranty for the bottom plastic piece which broke off. Fast forward to a year and two months of use. The unit stopped working due to condensation in the screen. There was no miss use of the product. I have toasters that work longer than this. I figured I would contact customer service to see if they would help despite the lapse of the one year warranty. This resulted in the worst customer service experience ever. They first tried to offer me an undisclosed discount. Just asking if I would take a discount. I advised that while the intention was nice, I’m just not willing to spend additional money on a product that lasts shorter than a toaster. After some back and forth they offered me. Free replacement ONLY IF I LEFT THEM A FIVE STAR REVIEW and showed it to them before they replaced the unit. This type of request is absolutely un called for. Blackmailing a consumer to leave a five start review in order to get a replacement skews product reviews. As such I will Never buy an InkBird product again. Shame on you Inbird