Bests & Worsts Reviews from Amazon

At first, I was so happy with this product. It's great to have a way to keep milk cold so that you don't have to rush to the fridge all the time. BUT . . . the straw disintegrated under my son's teeth, and Thermos has terrible customer service. The rep said that they don't warrant the straw and that I should throw it away and buy a new one. When I asked for her name, she refused to give it but instead transferred me into a voicemail.