Bests & Worsts Reviews from Amazon

I have never written a scathing review. This will be my first. This thing is garbage. It may have great components, but the video card refused to boot right off the bat. After updating windows, whenever I tried to open a browser and test the internet, the computer would shut down with a memory glitch. (Unlike other reviews, mind did come with the 16 GB memory, for all the good it did.) I had to find and uninstall the update that was causing that to get it to function properly again. Though, still no video card. The next thing I tried to do was install Microsoft Word. This is vital, as this is a work computer. Nope. Complete meltdown. Froze solid. It would not respond at all. To anything. Not even Ctrl/Alt/Delete. I was forced to actually hit the power button. When it started back up, it was still very sluggish and glitchy. I managed to get into the restore mode, thinking, "ok, if we start fresh, maybe it'll go better". Nope, I got 64% of the way through recovery, and it has stuck on an endless cycle of restarting. I can get F12 and F2 to elicit a response, but there is no way in either option to get into safe mode, or try restoring again. No other F functions respond. It's been 24 hours since I contacted customer service, and no response yet. Their machine says it can take up to 48 hours. Seriously? I've tried downloading windows 10 onto a flash drive, to boot from it, but Dell requires a service tag number. The service tag number on my new computer "cannot be found" in Dell's system. So now, I have a dead computer, and I am faced with either returning it, or waiting on customer service. I HIGHLY DISCOURAGE PURCHASING THIS MACHINE! *Update* 48 hours later, still no response from tech support. And now the computer will not even turn on. I have packaged it and sent it back. *update #2. Several months later. I was never reimbursed for the extended warranty. I requested a refund twice, with no response.