Bests & Worsts Reviews from Amazon

I've had this Melitta coffee maker for about 2 months. It works fine and makes great tasting coffee, that is when the included carafe isn't broken!!! One month ago, my mother in law broke the carafe glass when she bumped the carafe against the toaster. From speaking with her, she was clearly shocked that the glass broke, but given that I didn't see this happen, I figured it was an accident and that she was being klutzy, nuff said. I ordered a new carafe directly through Melitta that cost $25. Also, since this is a custom non-standard carafe, this carafe is ONLY available through Melitta and you cannot purchase a replacement anywhere else. When you call Melitta, they actually don't sell this carafe, they will give you a different phone number to call to order the part through 3rd party vendor. So going forward, a few weeks go by and we're happily making coffee again. Then, this past Saturday the carafe broke again and this time I saw it happen! Basically, I sat the carafe down on the counter, it moved about one inch back and bumped the other side of counter wall with VERY minimal force. I mean, it barely touched it. In disbelief, I saw the glass crack right in front of my eyes. The glass on this carafe is extremely weak and will break at some point unless you treat it like a $5,000 Faberge egg! You know, I've been drinking coffee for many years and this $50 Melitta coffee maker replaced a Mr. Coffee that I used for 8 years without problem and cost $20. I never had any issues like this with that Mr. Coffee or any other coffee maker I've owned, just this Melitta, so nothing has changed with regard to how I handle the carafe and I'm not being careless with it. To finish the story, I again called Melitta customer service (only available on weekdays) about my experience and they told me to take a hike. In other words, there is nothing they could do and told me to buy another carafe for $25 (which would make my investment in this product over $100!). After this conversation with Melitta customer service, I'm calling it a $75 loss and I'm going back to buy a more inexpensive Mr. Coffee with a carafe that doesn't come with a standard shatter feature!