Bests & Worsts Reviews from Amazon

We have raccoons in the area and I have tried a lot of cat doors. We were using the older version magnetic locking cat door from ani mate. Since the raccoons easily figured out how to open that, we just locked it every night, which was tiresome, but worked. I was exicted to see this one advertised as raccoon proof. There is even a picture of a raccoon on the box with a big red X through it. I happily installed the door, carefulling following instructions. It lasted 2 nights. Raccoons broke in, then because they were locked in (it locks both directions), then tore it out of the wall trying to get out. Now I have a broken, non-functional cat door. I called KV Pet who sold it too me and was told that even though it said raccoon proof and had broken in two days, they would not replace it or refund my money. I called ani mate and was told that if I wrote a letter and mailed the door back to them (at my cost of course) they would consider replacing it, but not refunding my money. So much for the guarentee. I think the door is great, unless you have raccoons and then it is sucks and the company sucks and the seller sucks.